We are your partner to help move your Credit Union or Community Bank towards strategic transformation with automation to:
Enhance Experience
Increase Efficiency and Productivity
Grow Margin and Revenue
Eliminate Errors
We work very closely with your business users to understand the business processes and help them automate to:
Robotic Process Automation and much more...
Automating end to end Mortgage processes across all job functions including MLOs, Processors, Underwriters, Funders and Closers will give 300% more capacity for the team to process 3X more loan applications
Automating Consumer Lending processes like ID verification, DTI Calculations, Application Archiving will increase loan application processing speed from hours to minutes with more accuracy.
At Gesa, we are always looking to streamline our processes to serve more members, control expenses and increase revenue – all while providing the best member experience possible. Digital Align’s domain expertise and solutions aligned really well with our needs.
Digital Align Inc. came in and mapped the entire mortgage process end-to-end, journey mapped the process. Identified areas of automation and developing BOTS to about 60% of the entire application, processing, compliance, closing and funding process. This new stratgeic implementation offered huge gains for the Credit Union during these challenging times.
The Digital Align team understands the importance of aligning technology with a digital experience strategy. With a pragmatic approach and more than a decade of experience in delivering a digital transformation, the team can design and build a customizable solution that fits your vision and budget.
I had the pleasure of working closely with Digital Align in the development of our digital transformation strategy. He brought a depth of expertise in both technology and banking to help our team create a roadmap for our future transformation and growth strategy. Digital Align would be a welcome addition to any institution needing a technology strategy and digital implementation in the financial services industry.
CASE STUDY
Digital Align's team has been able to offer so many suggestions that have been so helpful for us across the lending channels, and that comes directly from their deep credit union experience. The nice part about the discovery process – and automating the member lookup and ordering a flood certificate – is it's been proven that the automation works. We can see how the process works. so now we feel confident that as we move into all these additional tasks it will work well for us moving forward. That's how we will better serve our members.
After talking to folks who had worked with Digital Align and interviewing their current clients, gathering some very candid feedback, and talking to the CEO of Digital Align] and understanding his approach in how they deal with customers, for the size of our organization for the things that we want to do for the pilot, Digital Align was the right fit for the hands-on involvement that we needed.
We are handling the highest mortgage volumes ever in the history of Gesa Credit Union and increased our funding volume by 4X without adding any new staff and having current staff work from home with no overtime during pandemic.
After talking to folks who had worked with Digital Align and interviewing their current clients, gathering some very candid feedback, and talking to the CEO of Digital Align] and understanding his approach in how they deal with customers, for the size of our organization for the things that we want to do for the pilot, Digital Align was the right fit for the hands-on involvement that we needed.
We are handling the highest mortgage volumes ever in the history of Gesa Credit Union and increased our funding volume by 4X without adding any new staff and having current staff work from home with no overtime during pandemic.
Discover current state and help streamline existing business processes for automation
Design the right architecture and strategy for automation for sustaining ROI
Develop automation processes in weeks with minimum support from the businesses
Deploy automation quicker and faster while increasing staff adoption and building trust between Bots and Humans
Digital Align, Inc. is pleased to announce Kevin as a newly appointed Vice President of Sales and Business Development starting early January. Kevin has worked over twenty years in the financial services industry spending the last few at XCEL Federal Credit Union as their Chief Lending Officer in northern New Jersey. Prior to that Kevin devoted over eight years to McGraw-Hill Federal Credit Union as a Senior Relationship Manager and Business Development Executive in the financial district of New York City.
Read MoreWith the increased demand for new home loans and refinancing, Patelco Credit Union recognized an opportunity to improve efficiencies in its loan processing department. With support from Digital Align Inc and automating 35 loan processes, Patelco increased loan application speed and loan quality to allow team members more time to focus on its personalized, member service.
Read MoreThe $9 billion Patelco Credit Union has increased loan application speed and data quality through implementing robotic process automation (RPA), allowing employees more time to focus on their members and provide better, more personalized service.
Read MoreThe San Francisco Bay-area credit union worked with Digital Align, a consultancy specializing in strategic digital transformation for credit unions and community banks through automation, on the initiative to deploy automation.
Read MoreThe $600+ million SkyOne Federal Credit Union is on a path to growth, but instead of forcing employees to work harder or hiring more staff, the recently installed executive team decided it was time to work smarter.
Read MoreBot technology has helped the Gesa Credit Union double its loan funding to more than $50 million.
Read MoreFREMONT, Calif., June 23, 2020 /PRNewswire/ -- Even prior to the coronavirus pandemic, the $4 billion Gesa Credit Union had difficulty recruiting qualified mortgage loan officers and processors to the team because of the tight labor market. When the Fed dropped rates 150 basis points in response to the coronavirus, the credit union's mortgage applications went through the roof.
Read MoreFREMONT, Calif., July 27, 2020 /PRNewswire/ -- Digital Align, Inc., a leader in business process transformation for credit unions, is pleased to announce the addition Raj Bandaru, CIO at Gesa Credit Union and a client, to its Advisory Board.
Read MoreFREMONT, Calif., April 14, 2020 /PRNewswire/ -- Digital Align Inc, a California based company, is a leader in digital transformation consulting for financial services with a focus on credit unions and community banks. They are pleased to announce the addition of a top industry leader to its Advisory Board.
Read MoreWhen Gesa Credit Union needed to find a turnkey way to process mortgages, it turned to Digital Align and saw processing speed increase by 200%.
Read MoreWe chose to partner with Digital Align to introduce our staff to a team of Digital Assistants to optimize levels of efficiency in key areas of our business. Digital Align seems to have the ingenuity we were looking for and understands the Credit Union methodologies since they’ve been in our shoes.” – Kevin Alsup, Senior Vice President, Technology Solutions
Read MoreDigital Align came highly recommended, and their credit union experience really resonated with us. We wanted to partner with a company that understands our unique struggles and will help us become as efficient as possible. We are just beginning our journey and can't wait to see what the future holds." - Ray George, VP of Information Technology
Read MoreHave questions? We’ll be happy to answer them for you.
Fremont, California, USA
+1 (201) 978-7733
